General Terms and Conditions of Sale
To confirm a reservation at Dreamcatcher Hotel, a 50% deposit is required at the time of booking. This deposit is refundable according to our cancellation policy.
The remaining 50% balance will be charged 7 days before the guest’s arrival.
Cancellation Policy:
- Cancellations made 7 or more days before arrival are eligible for a refund of the deposit.
- Cancellations made less than 7 days before arrival may be charged the deposit or the amount already paid.
- Cancellations made within 2 days before arrival, late cancellations, early departures, or no-shows may be charged the full amount of the reservation.
Date Changes and Modifications:
Any change of dates, room type, number of guests, or reservation details is subject to availability and possible rate differences. Changes are not guaranteed until confirmed by the reservations team.
Rates and Availability:
Prices may vary depending on season, availability, occupancy, promotions, room type, booking channel, and reservation conditions. Only rates confirmed directly by the hotel or through the official booking channel are considered valid.
Occupancy and Guests:
Each room or villa has a maximum allowed occupancy. Additional guests, children, pets, visitors, or special requests must be confirmed in advance and may have an additional cost.
Hotel Rules:
Guests must respect the hotel’s general rules, including quiet hours, responsible use of facilities, care of the property, pool rules, visitor policies, smoking rules, and respectful behavior toward other guests and staff.
Special Requests:
Early check-in, late check-out, room upgrades, extra beds, cribs, pets, tours, transportation, breakfast, and other extra services are subject to availability and may have an additional cost.
Refunds and Exceptions:
Any refund, exception, credit, special approval, or economic adjustment must be reviewed and confirmed by Dreamcatcher Hotel’s reservations or management team.
By confirming a reservation, the guest accepts these terms and conditions.
🔐 Guest Information & Privacy
At Dreamcatcher Santa Teresa, we collect only the information necessary to:
Confirm and manage your reservation
Verify identity and register guests in compliance with local regulations
Process payments, guarantees, or deposits when applicable
Facilitate digital access and ensure property security
Contact you before, during, or after your stay regarding your reservation
Your information is used exclusively for operational, administrative, and legal purposes directly related to your experience at the hotel.
❌ What We Do NOT Do With Your Information
We do not sell or rent personal data
We do not share your information with third parties for commercial purposes
We do not send promotional communications without prior consent
We do not store complete payment details outside of certified secure platforms
We work with trusted technology providers that comply with international data protection and security standards.
🛡 Data Protection
We implement reasonable technical and administrative safeguards to protect your information against unauthorized access, misuse, or disclosure.
If you have any questions regarding how your information is handled, please feel free to contact us directly.
